Dr. BMA is telehealth system that enables scheduling and appointments with doctors in our network whether you’re at home, work or on vacation.

No. Dr. BMA maintains an independent contractor relationship with our physicians. They are not employees or agents of Dr. BMA.

Billing processes vary by physician. Some may require you to submit your claim to your insurance company, others will collect your copay and submit your claim for you. Telehealth visits are not covered by all health plans, contact your health insurance company to see if your visit is covered.

Another network physician will be available for you. In some cases, doctors arrange for back up patient coverage while on vacation or unavailable. You can access your doctor’s future schedule to request an appointment for when they return.

YES. All records, content, data, files, images and recordings are stored in a fully encrypted and HIPAA compliant environment.

Should this occur, follow the steps on the login page to retrieve your information. We have created an easy-to-use automated process for a better user-experience. If you’re still having problems after following the online steps, contact us at 1-800-489-4050.

If it is determined that the services rendered did not meet Dr. BMA standards, your fee will be credited back to the credit card used for payment.

You won't miss work, you won’t have to drive and you can avoid the high cost of unnecessary emergency or urgent care clinic visits. You may also help save you money by finding lower cost doctors, better tests and avoiding unnecessary procedures.

No. All appointments use our online portal which can be accessed through any computer or mobile device with an internet connection.

We encourage members to use the storage for medical records only. You may at times need to allow access to this information to a health care provider and may not want this access to any non-medical information.

If you are unsatisfied you can cancel at any time. We will provide you 30 days of additional access to your records so you can download your records. They will not be maintained after 30 days.

You do not need a referral to access medical care from Dr. BMA, however your insurance company may require a referral, please check with your insurance company to confirm coverage.

A confirmation email will be sent to you along with a link for the online appointment.